What to Consider When Choosing a Car Dealership
Nowadays, there are lots of information online about car dealerships, but how do determine which one is best for you? At times, it can be hard, but there are some vital considerations you need to keep in mind in order to end up with a wise choice before you purchase anything.
Selling cars is no easy business. This is especially true of car dealers that only recently opened their doors for the first time. Will the dealer you buy from be available in the future when you need help? It is often safer to choose a dealer that has been part of the community for at least five years.
Better Business Bureau Record
The Better Business Bureau keeps records of customer complaints for as long as 36 months, and such records indicate whether the complaint was resolved as per BBB policies. Comparing multiple dealers within the same area can readily reveal issues.
The way a dealership’s employees care for the facility reflects on the dealership itself. Good dealers delight in their facilities. Look all around you when you first enter the lot. Does everything look clean and organized? Are the cars being sold clean? Are the people dressed professionally? Does the service area look neat and tidy?
Ask your friends, family, and colleagues where they bought their cars and if they had a positive experience, particularly in terms of customer service. Most people are glad to share their experiences when requested, especially the unusually good or bad. Car dealer reviews only can also be very handy, but do stick to legitimate consumer sites like Yelp and Angie’s List (marketing websites reek of biases and have to be avoided).
Before choosing a particular dealership, spend time shopping around. Dealers are often clustered in sets, so it’s easy to jump from one to another. By shopping around, you can check out a variety of cars as well as see what you like and dislike about any specific dealership.
Take note of this: the more familiar a car is to you, the easier it will be to purchase. Stay abreast with financing offers, pricing, incentives, car ratings and the like before you go to the showroom.
Lastly, it is important to realize early on that not all dealers offer the same set of services. Talk to a salesperson whether the dealership provides services that you may need later on, like express service check-in, loaner cars, and so on. By making this inquiry, you will get your first vibe of how good or bad the dealer’s customer service is.